Introduction
When you have problems with a print job and your local Service representative requests it, you can download the print file of this job via the settings editor.
Procedure
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Open the settings editor.
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Click on
.
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Click on the value next to [Storage of last received job]. A window opens.
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Select [Enabled] and click on [Ok].
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Submit again your job from the RIP.
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Click on the value next to [Download last received job]. A window opens.
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Click on the [Download last received job] button.
A file is created from the last job that was completely received from the RIP.
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Click on the file named 'Saved_Last_Job.print' to download it. Save the file.
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Send the file to your local Service representative.
What to do next
After you downloaded the file, make sure to disable again the setting [Storage of last received job].
