This section covers general problems that may occur with the printer. Malfunctions that trigger system error messages can be caused by human error, a system malfunction, an interface cable malfunction, mechanical printer malfunction and/or printer firmware failure.
Troubleshooting helps you locate the source of errors and fix common problems that can arise during printing.
Troubleshooting Areas:
Printer behavior
Print quality
Data transfer
Printer Errors
Some errors are problems that interfere with the print process but do not shut down the printer completely. Typically, these errors are problems that prevent starting a printing job or that interrupt the current print. You should be able to fix these errors without a service call. Other errors stop the printer and prevent operation until the error is resolved. The printer interface informs you as to what is wrong by displaying an error message on the LCD display. If the error message has an obvious solution, apply the appropriate remedy. Otherwise note the exact error message and associated error number and what the printer was doing before the error, then place a service call.
If problems persist, perform the following actions as appropriate for the situation:
• Check for media that is buckling or sitting too high on the table.
• If you just changed ink in the printer, review the procedures in this manual and check for successful installation.
• Try printing a test print.
• If the printer is not receiving print jobs, check the network cable connection.
Try to eliminate simple problems before you call your service representative. However, it is important to know when to call for service. Without training, servicing the printer yourself may cause further damage. When you have determined that a service call is required, call as soon as possible. Have the following information ready:
Printer serial number — located near the AC power plug.
Error message displayed on the control panel, if any.
The exact circumstances when the error occurred, such as during printing, or maintenance.
Note any unusual phenomena, such as peculiar printing, noises, and smells associated with the failure.