NOTE
Remote Service requires a license. Remote Service also requires a permission to an Canon site outside the customer domain, either via a proxy server or via IP white list. Contact your local IT specialist to give you the permission.
Remote Service is an application that runs on a printer or a separate server in the customer's network. Remote Service requires a working Internet connection to establish a secure connection between the customer's site and Canon. In case a proxy server is present, Remote Service must be configured correctly.
Remote Service has the following functionality:
|
Functionality |
Description |
|---|---|
|
Remote Diagnostics |
When a customer contacts Canon in case of a problem, Canon can automatically retrieve service related data from the printer for analysis and troubleshooting. With these data, Canon can quickly identify the source of the problem and possibly solve the problem via the telephone. |
|
Remote Meter Reading |
With this function counter information that is needed for billing can be automatically sent to Canon on a regular basis. Then the customer does not need to collect the meter readings manually and send these to Canon. The customer can always check the sent data and approve the meter readings. |
|
Remote Software Upgrade |
With this function, the customer can update the printer with the latest software. The software is only retrieved from Canon when the customer wants this. From release 3.3 onwards, the jobs on the system are not deleted after you upgraded the software. |
In the Settings Editor, all settings for the customer's proxy server must be set correctly ([Configuration] -> [Connectivity] -> [Proxy server] ).
Via the control panel, the remote connection must be enabled ([System] -> [Setup] ->[System configuration] -> [Remote connection] -> [Remote connection enabled] -> [Yes] ).
Via the control panel, you can test the remote connection ([System] -> [Setup] ->[System configuration] -> [Remote connection] -> [Test remote connection] ).
The test can take up to 30 seconds. When the connection is not OK, a message indicates the reason for the failure.
The dashboard of the control panel displays a red icon (see figure) when the printer becomes disconnected from the Internet. Make sure the connection is online, because otherwise Canon cannot retrieve data from your printer.
If required, you can change a number of connectivity settings via the control panel ([System] -> [Setup] ->[System configuration] -> [Connectivity] ).
You can verify the communication with Canon by creating a log file via the Settings Editor.