This section covers general problems that may occur with the printer. Malfunctions that trigger system error messages can be caused by human error, a system malfunction, an interface cable malfunction, mechanical printer malfunction and/or printer firmware failure.
Printer Errors
Some errors are problems that interfere with the print process but do not shut down the printer completely. Typically, these errors are problems that prevent starting a printing job or that interrupt the current print. You should be able to fix these errors without a service call. Other errors stop the printer and prevent operation until the error is resolved. The printer interface informs you as to what is wrong by displaying an error message on the LCD display. If the error message has an obvious solution, apply the appropriate remedy. Otherwise note the exact error message and associated error number and what the printer was doing before the error, then place a service call.
Troubleshooting helps you locate the source of errors and fix common problems that can arise during printing.
Troubleshooting Areas:
Printer behavior
Print quality
Data transfer
If There is No Power
Is the printer connected to a working power source?
The service should be a dedicated supply that is not susceptible to voltage fluctuations. This service must be provided via an independent, double pole, fused circuit breaker and a circuit ground (computer grade) located near the machine. The service should meet all local and national standards for this type of installation. The circuit breaker should be clearly labeled, indicating the On and Off positions, such as '1' for On and '0' for Off. A suitable air gap should be maintained for safe electrical isolation when in the Off position. The printer relies on this service for primary branch protection. If the printer is without power, check the local supply voltage and verify that it is set correctly.
Drops of Ink Appear on the Media
To prevent the accumulation of foreign bodies, horizontal surfaces should be cleaned daily.
Check that there is no hair or other debris on the underside of the carriage. Objects can accumulate ink mist and result in small drops of ink.
If problems persist, perform the following actions as appropriate for the situation:
• Check for media that is buckling or sitting too high on the table.
• If you just changed ink in the printer, review the procedures in this manual and check for successful installation.
• Try printing a test print.
• If the printer is not receiving print jobs, check the network cable connection.
NOTE
If you still have problems, contact your Océ service representative.
Your printer is equipped with two identical Automated Maintenance System (AMS) stations. The Primary station is located at the end of the gantry where the carriage parks. It is the default station that is used in the day-to-day operation of the printer. A backup AMS station is located at the opposite side of the gantry and is used only when there is an issue with the primary system. If the printer's sensors detect a problem with the right AMS it asks you to Reset error and if it is not resolved after several attempts, you can choose to switch maintenance functionality from the primary to the backup AMS by selecting Disable AMS.
IMPORTANT
Before you select Disable AMS make sure that you look under the carriage from the end of the gantry and check that the AMS suctionheads are not visible. if the suctionheads of the primary (right) AMS are not retracted severe damage to the printheads can result if the backup AMS is used.
The AMS must be cleaned daily and with special attention to the minimal amount of pressure needed. This is documented in the section called Daily Maintenance. If the AMS is not cleaned daily, accumulated ink can eventually cure and render the AMS non-functional. This situation is not covered by service contracts. Also, If too much pressure is put on any of the suctionheads during cleaning, they can become stuck at a level below where they can perform their function of clearing blocked printhead nozzles. If this happens, a service call is necessary to make it functional. In this case you will see a repeated message suggesting that you call for service. However, you can continue to print since the backup AMS becomes the default one until the primary one is fixed. Don't wait too long as this is the kind of situation where ink may cure in the AMS, which means you will need to purchase a new one.
Try to eliminate simple problems before you call your service representative. However, it is important to know when to call for service. Without training, servicing the printer yourself may cause further damage. When you have determined that a service call is required, call as soon as possible. Have the following information ready:
Printer serial number — located near the AC power plug.
Error message displayed on the control panel, if any.
The exact circumstances when the error occurred, such as during printing, or maintenance.
Note any unusual phenomena, such as peculiar printing, noises, and smells associated with the failure.