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Configure remote assistance

Introduction

Enable and configure remote assistance to give the service organization access to your system. The service technician is then able to operate your system and provide assistance remotely. Remote assistance is by default disabled and is limited to 172 hours.

Procedure

  1. On the operator panel, tap on the [System] icon on the right.
  2. Tap on [Remote services]  → [Remote connection] .
    NOTE

    You have to log in as System administrator to change some settings. For more information, see Log in as a System administrator.

  3. Next to [Remote assistance], tap on the arrow and select [Enabled].
  4. Tap on the box next to [Remote assistance session timeout [1-168 hours]] and fill in the time in hours you want the remote assistance session to automatically end.
  5. Tap on [Save] .
  6. Tap on [Remote connection]  → [Test remote connection] .
  7. Next to [Remote assistance test result] you can see whether the connection was successfully established.
    NOTE

    • When you cannot connect remote assistance, contact your local Service representative.

    • Since a remote assistance session is established via a point to point connection, only this specific system and none of the other systems at your site can be reached.

    • Disable the remote connection when you want to terminate the connection with the service organization. Then you are always in control.

Parent topic:
Configure the network and security settings
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