For troubleshooting, the service representative may ask you to grant access to the application. This feature is only available to users having an administrative role.
For the duration of this period of time, the service representative will be able to access all the available applications.
Press the
button.
Select [서비스 액세스 허용] from the menu.
A dialogue with all the available products is shown.
Check the box corresponding to the product you want to grant access.
Select the start date and time for the permissions to be active.
Select the duration for the effect of the access rights (minimum 4 hours, maximum one whole day).
Provide a reason for requesting assistance in the [요청 설명] field.
Close the dialogue:
[확인]
Access is granted for the selected duration for all the selected products.
[취소]
Discards the operation, no changes are performed.