Device Management

Available operations

Once a device in the list is selected, depending on its status, certain operations become available.

Use the icons on the selected row to change the device state:

• Delete the device:

  This operation will remove the device from the list.

  Applications and other users will no longer be able to access this device.

• Register the device: .

  This operation will register the device for use by the users of the current tenant.

  NOTE

  This operation is only available for [Unregistered] devices.

• Unregister the device: .

  This operation will keep the device in the list, but applications and other users will no longer be able to access this device.

  NOTE

  This operation is only available for [Registered] devices.

• Take over the device from another tenant: .

  This operation will register the device for use by the users of the current tenant.

  NOTE

  This operation is only available for devices that are already [Registered] by another tenant.

Add a new device

1. Navigate to [Devices] .

2. Click [Discover devices].

3. Type in a range of IP addresses from the local network.

   NOTE

   If you want to add a specific, singular IP, fill in both fields with the same address.

   You cannot change the network mask, so only the devices connected to the same network will be visible.

   

4. Click [Search].

5. Click [OK] to save the new device.

6. Click to register the device in your tenant.

   NOTE

   If a device has no serial number or if it cannot be read automatically, the Cloud Proxy will prompt you to type it in. Normally, the serial number should be available in device's menus.

7. Click [Test device connection] to make sure the device is actually reachable by the applications in PRISMA Home.

   NOTE

   Remember to check the [Connection status]:

   • [Success]: the device can be accessed.

   • [Error]: the device is turned off or otherwise unreachable.

     Most of the time, you will receive a reason for the status.

Illustration

Available fields

For each device, you are presented with the following information:

Column header	Description
[Name]	Name of the device.
[Device description]	A full description of the device.
[Printer]	Device model.
[Print server]	Print server. The following statuses are possible: PRISMAsync non PRISMAsync EmCon
[Serial Number]	The serial number of the device. If this field is empty, the device cannot be registered.
[Version]	Software version installed on the device.
[Status]	Once added to the list, a device can have one of the following states: [Registered]. The device can be used. [Unregistered]. The device cannot be used yet. [Registered in another proxy]. The device is being used by other tenant.
[IP address]	The network IP address of the device.
[Hostname]	The network host name, if available.
[Connection status] NOTE Not displayed in the table. Only appears in the details panel, for [Registered] devices.	Shows the [Test device connection] button and the last [Connection status] returned.

NOTE

All the information in the list of devices is taken directly from the device and cannot be changed.

One exception: you can change the [Name] for a device and replace it with something easier to remember.

Click [Save] after changing the name.