Error codes overview

1

5713

Cannot read markers for media step control

• Clean the M&C scanner.

• Use the advanced black markers.

• Clean the media or use different media.

2

5709

Carriage position error

• Clean the print surface.

• Check the fan settings.

• Media is curled or damaged.

• Incorrect winding mode.

3

19713

Blouse forming device not lifted

4

1701

Carriage crash from right to left side

• Use recommended media and profiles from Canon media guide website.

• Make sure media is not damaged or curled.

• Make sure the media can be transported well.

5

1702

Carriage crash from left to right side

• Use recommended media and profiles from Canon media guide website.

• Make sure media is not damaged or curled.

• Make sure the media can be transported well.

6

21701

Initialization condition error

7

15725

Too late at XMS_MEDIA_SE (15B11)

• Make sure the media is not damaged or curled.

• Make sure the media can be transported well and is not too weak, slippery or sticky.

• Use a media that is reflective enough.

8

15729

Too late free at XMS_MEDIA_SE (15B11)

• Make sure the media is not damaged or curled.

• Make sure the media can be transported well and is not too weak, slippery or sticky.

• Use a media that is reflective enough.

8

25701

Wrong media width detected

Media width does not match the measured width, please change the media width.

9

7703

Maintenance tray not detected

• Place maintenance tray in correct position.

• Check maintenance chapter, see Maintain the printer.

10

21752

Ink ageing PH detected

Automatic maintenance cannot be performed while the system is in error.

To prevent damage to the printhead heating is switched off. Try to prevent the printer being in an error state for too long (e.g. overnight).

When the error situation is resolved the printheads will automatically warm up again.