Event messages

[Partially printed job aborted due to reception problem (protocol error, connection failure, spool-full)]

• Check the structure and keywords of the Job Ticket.

• When the user panel displays the message [Job memory full], delete some jobs from the system.

• Check if the printer can be reached on the network.

[Job aborted due to reception problem (protocol error, connection failure, spool-full), nothing was printed]

• Check the structure and keywords of the Job Ticket.

• When the user panel displays the message [Job memory full], delete some jobs from the system.

• Check if the printer can be reached on the network.

[Document could not be printed, specific TIFF/CALS mode is not supported]

The document type is not supported by the printer (for instance, CALS file of type 2).

• Generate a new file.

[Unable to process the print job (not enough memory or disk space).]

The file is complex and the printer does not have enough memory to process it.

• Try to print it from an application using the Wide format Printer Driver for Microsoft^® Windows^® .

• If the error persists, contact your local Service representative.

[PS/PDF missing or invalid data in the document, one or more pages not correctly printed]

The Postscript or PDF file is corrupt.

• Try to print the original file from Adobe Reader or directly from the application using the Wide format Printer Driver for Microsoft^® Windows^® .

• Try to generate the file again.

• If the error persists, contact your local Service representative.

[PS/PDF limitation, one or more pages not correctly printed]

The Postscript or PDF file causes an internal printer error.

• Try to print it from an application using the Wide format Printer Driver for Microsoft^® Windows^® .

• If the error persists, contact your local Service representative.

[PS/PDF resource issue (memory, disk), one or more pages not correctly printed]

The Postscript or PDF file is complex and the printer does not have enough memory to process it.

• Try to print it from an application using the Wide format Printer Driver for Microsoft^® Windows^® .

• If the error persists, contact your local Service representative.

[PS/PDF resource or language problem, one or more pages not correctly printed]

The Postscript or PDF file is complex or corrupt.

• Try to print it from an application using the Wide format Printer Driver for Microsoft^® Windows^® .

• If the error persists, contact your local Service representative.

[No pages were generated when processing the document]

The file contains non printable pages.

• The graphic commands in the file could be missing, the file is corrupt.

• The shift setting could be set to a value that causes the image to move completely off the paper.

[Job deleted because it is not recoverable (data is corrupt or incomplete)]

This message can appear when the printer is restarted after a power failure and some documents in the printer spool are corrupt.

• Reprint the job from the submission application or from the Smart Inbox.

[Job deleted because it causes a software crash in the printer]

This message can appear when the printer is restarted after a power failure and some documents in the printer spool cause software problems.

• Generate the file again.

• If the error persists, contact your local Service representative.

[Job was deleted from the queue after a media request time-out]

The job has been deleted from the print queue because the time-out of the media request expired and the [Action after media request time-out] is set to [Delete the job]

• Reprint the job from the submission application or from the Smart Inbox.

[Job cannot be printed because the required PS/PDF license is not available]

• For Postscript and PDF files, check if the license is installed.

[Job cannot be printed because the required PDL is disabled]

• Click [Configuration] - [Printer setup] and change the printing of this page description language to [Enabled].

[Folding is disabled: the legend is not detected or the rotated document does not fit on the available media.]

The [Finishing Assistant] disabled folding. This can happen if the image cannot be rotated so that the legend is visible after folding and fit on the available media. This may also happen if the [Finishing Assistant] cannot detect the location of the legend.

• You can fold manually.

• Disable [Finishing Assistant] if you do not care where your legend is after folding or if you want to fold a drawing without a legend.

• Load a larger media size if the rotated drawing fits into the maximum foldable media width (check the finisher specifications).

[Folding is disabled: the folding device cannot fold the printed output (incompatible size or media type).]

• Folding has been disabled because the media size or type is incompatible with the folder. Use correct media that can be folded.

[The sheet length exceeds the limit of the second fold. Only the first fold applied.]

• The document will be first folded only.

• Check the maximum length settings for second fold and comply, when you want to get a fanfold package.

[Document is not a PDL, or the PDL is not supported]

Check if the printer recognises the format of the sent job.

• Submit the file via the job submitter.

• Print directly from the application.

[The scan job cannot be delivered to the external location. The job has been deleted.]

• Check the credentials, the user name and password, of the external location.

• Use the check feature in the external location configuration window.

• Check all other external location settings.

[Impossible to generate the file from the scanned original(s). Try to scan again with a lower output file resolution. If the error persists, make sure the original is not too long. ]

• Lower the output file resolution.

• Change the file type.

• Reduce the original size when it is too long.

• Check the scan resolution and the compression.

• In case of a multi-page document: split it into several scanned files.

[The accounting data for the job are invalid. The job has not been printed.]

• Correct the accounting data in the submission application and reprint the job from the smart inbox.

• Check whether the accounting parameters are correctly synchronised, on the job submission tool or driver.

[Print settings conflict: the document is identified and printed with the settings embedded in the file]

A job was submitted from an application that added a Job Ticket while the file already contained a Job Ticket. The settings you have selected in the submission application are not used. Instead, the Job Ticket settings embedded in the file are used for printing and identification of the job. The job will appear in the print queue and the Smart Inbox with its original name.

• If the settings embedded in the file contain a Smart Inbox name, the job will be kept in that Smart Inbox.

• If the settings embedded in the file do not contain a Smart Inbox name, the job will be kept in the default Smart Inbox defined in the [System defaults] - [Job management].

• If you do not want to use the original settings embedded in the file, use Publisher Select to print the job.