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Settings in case of errors

Introduction

If you encounter problems with print jobs, there are a few settings that can help you.

Procedure

  1. Open the [Preferences] - [System defaults] tab.
  2. Under [In case of errors] you can make the following settings:

    Setting

    Value

    Description

    [Clear system at next start-up]

    [Yes]

    Activate this setting when the printer has a problem with processing jobs in the queue. Restart the system to automatically remove all jobs from the system. Then deactivate this setting and restart the system again.

    [Save received job data for Service]

    [Yes]

    When enabled, the system stores the job data of all received jobs. You can download the data under [Support] - [Maintenance], click on [Download the job data]. Service can access the job data when you encounter problems or for maintenance.

    NOTE
    • Only enable this settings when you have problems with certain jobs.

    • Disable the setting after service to prevent performance reduction.

    [Display a job event notification in Océ Express WebTools]

    [Yes]

    When enabled, the system displays print job related attention messages in the queue view of Océ Express WebTools.

    NOTE

    When you click on an attention message, the message is removed from the queue view of the web browser you use.

    In other web browsers the attention message remains visible until a user clicks on it.

  3. When you have made your settings, click Ok.