When you have made all settings required and you want to allow the service organisation to remotely access the printer, you can enable remote assistance.
When the connection with the service organisation is established, a remote service operator (service technician) is able to operate the system and provide assistance remotely.
NOTE
Since a remote assistance session is established via a point to point connection, only this specific system and none of the other systems at the customer's site, can be reached.
Click on [Stop remote assistance] when you want to terminate the connection with the service organisation. This way the customer always stays in control.