Solving errors

Introduction

The main types of possible errors are the following.

Errors that relate to the machine
Errors that relate to the jobs

This section gives an overview of the possible errors and the solutions to these errors.

NOTE

Only operators who received the special maintenance training are allowed to replace or clean parts and solve paper jams in the process units.

Overview of possible machine errors

Table 1. Handle machine errors
Error	Solution	Additional information
Paper jam	Follow the instructions on the control panel.	After you solved the error, the machine starts from the point where the printing stopped due to the error. Check for double prints.
Software error	Follow the instructions on the control panel.	A message on the control panel will indicate that you must restart the machine.
Service required	Follow the instructions on the control panel.	A message on the control panel will indicate that you must contact Service or your local authorized dealer.
Unit reconditioning	Follow the instructions on the control panel.	After an error was solved, the machine checks if the print job can continue from the point where the printing stopped. When you use cyclic media, you must probably remove a couple of sheets.
The system cannot determine if the output is complete	Follow the instructions on the control panel and check the output.	Sometimes, the system cannot determine if the output is complete. Then you must check the output. Touch the [OK] button when the output is complete.
The prints contain dots	Carry out the drum cleaning procedure.	On the control panel, you can start this procedure by touching [System] -> [Maintenance] -> [Go to maintenance tasks].
A paper tray does not open	Check if all paper trays are closed correctly.
Paper jams or dog ears because the horizontal transport unit inside the printer is not closed completely.	Make sure that the horizontal transport unit is always completely pushed in until locked.
Images on the printed output are not aligned correctly.	Perform a media registration.	Media Registration
Images on the printed output are skewed or slightly rotated.	Perform a media registration.	Media Registration

Overview of possible job errors

Table 2. Handle job errors
Error	Solution	Additional information
The required supplies are not available	Add the required supplies (media, toner and staples) before the machine stops printing.	The dashboard helps you to determine when the supplies are required.
The defined combination of job settings is not possible	The controller corrects the settings. You must define a correct combination of job settings in the [Edit] section of the [Jobs] view on the control panel.	The solution depends on the place where the job settings are defined. When the job settings are defined in an application or printer driver, the controller automatically corrects the settings. When you define the job settings on the control panel, the control panel displays a message that the defined combination is not possible. The [OK] button is disabled.

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Solving errors

Introduction

Overview of possible machine errors

Overview of possible job errors