Clear an original jam in the scanner

Introduction

When an original jam occurs in the scanner, the message [Scanner original jam] appears on the user panel. You must remove the original from the scanner. Follow the steps in the wizard on the user panel to clear the jam.

If an original jam occurs often:

Check whether you used the correct type of original.
Check if the original is damaged before you insert it.

Procedure

Use both hands to push up the left and right scanner open levers to fully open the scanner top cover.
A locking mechanism prevents the scanner top cover from closing.
Remove the original.
Pull the original from the scanner, or from the originals exit at the front.
Press the scanner top cover down gently with both hands to close it.
NOTE
Check that the left and right scanner open levers are locked into position.
Smooth out the original, and feed the original.

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Clear an original jam in the scanner

Introduction

Procedure