The system monitor section of WebTools Express displays the message: [User intervention required].
The job that has the problem remains in the queue as an active job, displayed in bold fonts.
NOTE
When a media jam occurs often, you can perform the following checks:
- Is the media loaded correctly?
- Did you use the correct media? For more information, see Overview supported media types.
- Did you remove all the pieces of media from the paper path?
NOTE
If an error occurs that you cannot solve, please remember the error code displayed on the user panel and contact the helpdesk for assistance.