The scan, copy and print error recovery strategy is based on the error detection capabilities of the imagePRESS C800 Series engines. The Print Engines will report the error situation to the PRISMAsync, which in turn can initiate User Interaction on the Console. Errors can be of an Operational (ORE), Machine-recoverable (MRE) or Permanent (PE) nature.
An PRISMAsync software error results in an MRE (11504). An MRE requires a complete system reboot.
For print errors that cannot be solved by the Print Engine with or without user intervention at the machine:
The PRISMAsync recovers all sheets that have not been successfully printed and delivered and submits the respective page-specs again to the Print Engine.
The PRISMAsync resumes the print process when the Print Engine error has been resolved.
This mechanism is also valid when the Print Engine has been turned off and on again during printing.
The error recovery strategy of the PRISMAsync can be set-based, sheet-based, or eject-based. This depends on the kind of error and the structure of the job or set. The general rule is to ensure that after an error all pages or sets are printed and delivered as requested.
In case of printing on tab sheets, set-recovery will be used. The operator must make sure that the actual physical dimensions of the tab sheets in the paper tray match with the bitmaps that have to be printed on it.