The scan, copy and print error recovery strategy is based on the error detection capabilities of the PRISMAsync Print Server. Errors can be of an Operational (ORE), Machine-recoverable (MRE) or Permanent (PE) nature.
A software error results in an MRE (11504). An MRE requires a complete system reboot.
For print errors that the PRISMAsync Print Server cannot solve with or without user intervention:
The PRISMAsync Print Server recovers all sheets that have not been successfully printed and delivered and submits the respective page-specs again.
The PRISMAsync Print Server resumes the print process when the error has been resolved.
This mechanism is also valid when the printer has been turned off and on again during printing.
The error recovery strategy of the PRISMAsync Print Server can be set-based, sheet-based, or eject-based. This depends on the kind of error and the structure of the job or set. The general rule is to ensure that after an error all pages or sets are printed and delivered as requested.
In case of printing on tab sheets, set-recovery will be used. The operator must make sure that the actual physical dimensions of the tab sheets in the paper tray match with the bitmaps that have to be printed on it.