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[File format] error

Question

When adding a file to a job, an error message related to the file format appears. Why?

Answer

The application cannot recognise or support the file in the following cases:

  • [File format {0} is not enabled on the printer]

    This format is disabled on the printer. Contact the printer operator to enable it.

  • [File format {0} is not licensed on the printer]

    The licence for PostScript or PDF is not installed on the printer. Contact your local representative to get the licence and activate it on the printer.

  • [File format {0} is not supported by the printer]

    The application can identify the file format but this format is not supported. Convert the format of the file to a supported format.

  • [The file format was not recognized]

    The file format is not identified by the application. Open the file in a different software application and print it using the Windows Printer Driver.