What to do when printer is visible in the list but cannot be added

It can occur that you cannot add a printer of the printer list to a cluster.

List of printers

What to do

• Check if the printer is part of another cluster and shares the same synchronisation areas across the clusters.

• The printer can have newly installed printer software. In the cloud service administration portal, first remove the printer and then register the printer again.

NOTE

Your Service organisation makes the PRISMAsync Remote Match licence available in On Remote Server (ORS). This licence is based on the serial number of the printer.