When the customer has requested a calculation of the order cost, you must send a quotation to the customer. The customer can accept or reject the quotation.
The [Communication state] of the order is [Quotation requested].
An email message opens. The email message contains the link to the web page where the order cost is displayed.
If required, you can change the email message.
The [Communication state] of the order becomes [Request to accept quotation].The order is marked with colour:
.
In case the email cannot be sent, the following message is appended to the communication state: (The email was not sent).
It is recommended that you wait until the customer accepts the quotation. Optionally, you can click button [OK] in message [Price can be accepted on behalf of the customer]. Then, you can continue with the next step of the workflow.
NOTE
The system administrator defines if you can accept the order cost on behalf of the customer.
The [Communication state] of the order becomes [Quotation accepted].The order is marked with colour:
.