Register continuous feed devices in PRISMA Home for PRISMAlytics Dashboard

Procedure:

1. Make sure the ORS (=On Remote Service) is up and running.

   Make sure you have the PRISMA Home account details and that a PRISMAlytics license is available to your tenant.

   NOTE

   Please consult your sales representative if this is not the case.

2. In the Service menu, select [Change user].

   [Change user] 

3. Log in as Service.

   NOTE

   You can also use the customer administrator user.

   Login

4. Navigate to the remote Web UI menu.

5. Navigate to [Printers]  → [Configuration]  → [Special functions]  → [Remote Diagnostic]  and check if the ORS status is "connected".

   Check that the "Mode" is "On".

   OPTIONAL

   If the device is connected using a proxy, you will need to configure it as well.

   Navigate to [Printers]  → [Configuration and diagnosis]  → [Controller & Operating System]  → [On Remote Service] .

   Open the [Customer Proxy] tab and ensure that the proxy is set correctly.

   Customer Proxy
   NOTE

   If the ORS status is not "connected", it means the service is not working or not configured. Please consult your service representative.

6. Navigate to [Printers]  → [Configuration]  → [Special functions]  → [PRISMA Home registration] .

   PRISMA Home registration

7. Click the [Register] button. After a few moments, a link will appear in the [Registration address] field.

8. Copy the link to the browser or scan the QR code. The login page of PRISMA Home will open.

   NOTE

   In case the QR code is not visible, or you are getting the error "Error during registration" instead of the link, consult your service representative.

9. Log in to PRISMA Home. Now your printer is registered in PRISMA Home.

   PRISMA Home login