If, for any reason, you need some troubleshooting help, use the [Allow service access] function from the menu. You will have to select which of the applications you want to share with the service representative. There is a limited duration for this access, and you can select any of the predefined time intervals.
When the option is active, a reminder will be shown in all the selected applications, for the whole duration of the request. You can dismiss the reminder at any time.
The contact associated with your tenant as service contact will receive an email message and will have access to your environment.
If your Cloud Proxy installation contains the [Remote Assistance] module, you will be able use [Team Viewer] to let the service representative remotely connect to your screen.