Use remote assistance

When you have a question or a problem, you can use remote assistance. The Service organization or the support helpdesk can provide support via a remote connection.

The remote assistance session is active when you confirm the assistance request and as long as the session time has not expired.

To use remote assistance, the system administrator must first enable the remote connection on the control panel. To do that, go to: [System]  → [Setup]  → [System configuration]  → [Remote connection] .

Remote assistance

Define the remote assistance session timeout

You can only define the session timeout when there is no active remote assistance session.

1. Touch [System]  → [Maintenance] .

2. Define the timeout in the [Remote assistance session timeout [hours]] field. The default value is 72 hours. The range is 1 - 168 hours.

Start a remote assistance session

When a remote assistance session is initiated, you can establish the remote assistance connection.

1. Touch [Allow remote assistance].

2. The setting [End time of remote assistance session] shows when the session will end.