當您建立 Microsoft 365 外部位置並按一下確定時，印表機會驗證設定：會檢查與 Microsoft 365 雲端伺服器的連線。如果失敗，則會顯示錯誤。如果是 Microsoft 365 特定錯誤，則此錯誤訊息是 Microsoft 訊息。這些都是英文。
註
如果驗證失敗，您可以將組態儲存到 WebTools Express 中，稍後進行修正。如果同時在印表機上使用此外部位置，則會在印表機的使用者面板上顯示 Microsoft 365 錯誤訊息。
若要解決問題，請根據錯誤訊息內容執行下張表格列出的驗證程序。
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錯誤訊息 |
要執行的動作 |
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The connection test to Microsoft 365 failed, see details below: AADSTS90002: Tenant <ID> not found. Check to make sure you have the correct tenant ID and are signing in to the correct cloud. Check with your subscription administrator, this may happen if there are no active subscriptions for the tenant. Trace ID: <Trace ID> Correlation ID: <Correlation ID> Timestamp: <timestamp> |
設定外部位置時，Application (client) ID 和/或 Directory (tenant) ID 出錯。 檢查您設定的 ID，和/或向 IT 管理員查詢。 |
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The connection test to Microsoft 365 failed, see details below: AADSTS700016: Application with identifier <ID> was not found in the directory <name>. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You may have sent your authentication request to the wrong tenant. Trace ID: <Trace ID> Correlation ID: <Correlation ID> Timestamp: <timestamp> |
Application (client) ID 是錯誤的。 檢查已設定的 Application (client) ID，和/或向您的 IT 管理員確認 |
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The connection test to Microsoft 365 failed, see details below: AADSTS900023: Specified tenant identifier <ID> is neither a valid DNS name, nor a valid external domain. Trace ID: <Trace ID> Correlation ID: <Correlation ID> Timestamp: <timestamp> |
Directory (tenant) ID 是錯誤的。 檢查已設定的 Directory (tenant) ID，和/或向您的 IT 管理員查詢。 |
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The test of the external location cannot be performed: an internal error has occurred. Please restart the system and try again. |
需要代理但未在 WebTools Express 中設定時，會產生此錯誤。在 WebTools Express 中檢查代理設定。 |
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Sign in Sorry, but we're having trouble signing you in. AADSTS50020: User account <Account> from identity provider <Account tenant ID> does not exist in tenant '<name>' and cannot access the application <Application ID><Application name> in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. |
使用者不存在於註冊帳戶的租用戶環境中。 請向您的 IT 管理員查詢，以確定是否需要邀請使用者帳戶加入租用戶，或使用已在指定租用戶環境中註冊的其他帳戶。 |
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<External location name> cannot be reached (Microsoft Error: Invalid_client (7000218: (AADSTS7000218: The request body must contain the following parameter: 'client_assertion' or 'client_secret'. Trace ID: <Trace ID> Correlation ID: <Correlation ID> Timestamp: <timestamp>)). Please check that the Microsoft 365 environment is configured correctly |
在 Microsoft Entra admin center 中，導覽到： Applications → App registrations → Your created application →→ Authentication →→ Advanced settings。 檢查 Allow public client flows 是否設定為 Yes。如果不是，請將設定變更為 Yes 並儲存應用程式。 |