Når du opretter en Microsoft 365 ekstern placering og klikker på OK, verificerer printeren konfigurationen: Den kontrollerer forbindelsen med Microsoft 365-skyserveren. Hvis det ikke lykkes, vises en fejlmeddelelse. Hvis det er en Microsoft 365-specifik fejl, så er denne fejlmeddelelse en Microsoft-meddelelse. De er altid på engelsk.
BEMÆRK
Hvis verifikationen mislykkes, kan du gemme konfigurationen i WebTools Express og rette den senere. Hvis denne eksterne placering bruges på printeren i mellemtiden, vises fejlmeddelelsen Microsoft 365 på printerens brugerpanel.
Foretag den foreslåede verificering i den næste tabel iflg. fejlmeddelelsen for at løse dette problem.
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Fejlmeddelelse |
Handling, der skal udføres |
|---|---|
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The connection test to Microsoft 365 failed, see details below: AADSTS90002: Tenant <ID> not found. Check to make sure you have the correct tenant ID and are signing in to the correct cloud. Check with your subscription administrator, this may happen if there are no active subscriptions for the tenant. Trace ID: <Trace ID> Correlation ID: <Correlation ID> Timestamp: <timestamp> |
Der er sket en fejl med Application (client) ID og/eller Directory (tenant) ID ved konfiguration af den eksterne placering. Tjek de ID'er, du har konfigureret, og/eller tjek med din IT-administrator. |
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The connection test to Microsoft 365 failed, see details below: AADSTS700016: Application with identifier <ID> was not found in the directory <name>. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You may have sent your authentication request to the wrong tenant. Trace ID: <Trace ID> Correlation ID: <Correlation ID> Timestamp: <timestamp> |
Application (client) ID er forkert. Tjek den konfigurerede Application (client) ID og/eller tjek med din IT-administrator |
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The connection test to Microsoft 365 failed, see details below: AADSTS900023: Specified tenant identifier <ID> is neither a valid DNS name, nor a valid external domain. Trace ID: <Trace ID> Correlation ID: <Correlation ID> Timestamp: <timestamp> |
Directory (tenant) ID er forkert. Tjek den konfigurerede Directory (tenant) ID og/eller tjek med din IT-administrator. |
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The test of the external location cannot be performed: an internal error has occurred. Please restart the system and try again. |
Denne fejl opstår, når en proxy er påkrævet, men ikke er konfigureret i WebTools Express. Kontrollér proxyindstillingerne i WebTools Express. |
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Sign in Sorry, but we're having trouble signing you in. AADSTS50020: User account <Account> from identity provider <Account tenant ID> does not exist in tenant '<name>' and cannot access the application <Application ID><Application name> in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. |
Brugeren findes ikke i det lejermiljø, hvor kontoen er registreret. Kontakt din IT-administrator for at finde ud af, om brugerkontoen skal inviteres til lejeren eller bruge en anden konto, der allerede er registreret i det angivne lejermiljø. |
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<External location name> cannot be reached (Microsoft Error: Invalid_client (7000218: (AADSTS7000218: The request body must contain the following parameter: 'client_assertion' or 'client_secret'. Trace ID: <Trace ID> Correlation ID: <Correlation ID> Timestamp: <timestamp>)). Please check that the Microsoft 365 environment is configured correctly |
I Microsoft Entra admin center skal du navigere til: Applications → App registrations → Your created application → Authentication → Advanced settings. Kontrollér, om Allow public client flows er indstillet til Yes. Hvis det ikke er tilfældet, skal du ændre indstillingen til Yes og gemme programmet. |