Solve problems with software updates via ORS

What to do when the download fails

The dashboard of the operator panel shows the download failed symbol.

Also PRISMAsync Remote Control and PRISMAsync Remote Manager inform you about the status of the software updates.

The download of one or more software updates failed.

Download the software updates again.

If the download of the software updates fails again, contact the Service organization.

What to do when there is no connection to ORS

• Check the LAN settings of PRISMAsync Print Server.

• Ensure that the HTTP and HTTPS ports (default 80 and 443) are open in the firewall to the internet.

• Ensure that the proxy server settings are configured (when applicable).

What to do when the installation failed

The dashboard of the operator panel shows the installation failed symbol.

Also PRISMAsync Remote Control and PRISMAsync Remote Manager inform you about the status of the software updates.

The installation of one or more software updates failed.

Download and install the software updates again.

If the installation of the software updates fails again, contact the Service organization.

What to do when the software update causes undesired behavior

1. Uninstall the last software update.

   • Open the Settings Editor and go to: [Support]  → [Software updates] .

   • Go to [Installed PRISMAsync updates] or [Operating system updates].

   • Select the update to uninstall.

   • Click [Uninstall]. This can take approximately one hour.

2. When the problems persist, contact the Service organization.