Whenever the [Administrator] user of a PSP is in need of assistance, they should use the PRISMA Home function to request it. They also need to specify the exact starting date and time as well as how long the access to their tenant environment should last.
If you are the [Support contact] or you belong to the same dealership/NSO for a tenant, you can manage the request.
Navigate to the .
Select the tenant in need of assistance.
Scroll the [Details] panel
Manage the request in one of two ways:
Click [Login] to open the PSP in a new browser tab, if you have service membership rights. Without being a registered user in the tenant, you can now perform any administrative task in any of the applications selected by the PSP administrator.
Click [Forward] to let someone else deal with the tenant. The application will display a pop-up message requesting an email address. The restriction is still valid: you need to supply the email address of a user with service rights.
Click [OK] to send the email.
After the allotted time for the request passes, the buttons will no longer be visible.