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Store the logging in case of software errors

Introduction

When the system has a software error, you can store the logging. Service can use this logging to analyse the error.

Procedure

  1. On the control panel an error screen is visible that indicates a software error. A software error has an error code that starts with 115. The system creates a log. This may take a few minutes. After the creation of the log is complete, you can insert a USB drive into the USB port at the left-hand side of the control panel.

    When you do not want to store the logging of the software error, you can touch the error screen to exit the error. The system restarts.

    Only non-recoverable software errors will store the error log.

  2. Touch the USB drive button on the error screen.

    The systems stores the logging of the error on the USB drive.

  3. When the systems indicates that the storing is completed, remove the USB drive.
  4. Touch the error screen to exit the error. The system restarts.
    NOTE

    When the system has two identical software errors after each other, you can delete all jobs. If one or more jobs caused the software error, the system restarts without an error.

    NOTE

    If the system experiences three identical software errors, one after another the system reinstalls the software upon restarting. Reinstallation will take a while.