Create and download a log file

Understand log file names

The log file names are composed of several parts depending on the contents.

Manually create a log file with reports / trace files in Settings Editor

To create the log file with reports / trace files, you use the [Create log file with report / trace files]  setting. Create this log file immediately after a print error occurs.

NOTE

Only create the alternative log file, using the [Create log file with report files]  setting, on request of the Service organisation.

1. Open the Settings Editor and go to: [Support]  → [Troubleshooting] .

   [Troubleshooting] tab

2. Go to the [Logging and reports] section.

   [Logging and reports] section

3. Click [Create log file with report / trace files].

4. In the [Log file with report / trace files (create and download)] dialogue box, click [Create log file with report / trace files] to create a new log file.

   Create a log file with report / trace files

5. Click [OK].

Download a log file from Settings Editor

Log files can be created manually or automatically by the printer when an error occurred.

1. Open the Settings Editor and go to: [Support]  → [Troubleshooting] .

   [Troubleshooting] tab

2. Go to the [Logging and reports] section.

   [Logging and reports] section

3. Click [Create log file with report / trace files].

4. In the dialogue box, click the required log file to download the file.

   Create or download log file with report / trace files

5. Store the log file on an external location.

6. Click [OK].

Create a log file on control panel

To create the log file with reports / trace files, you use the [Create log file with report / trace files]  option. Create this log file immediately after a print error occurs.

NOTE

Only create the alternative log file, using the [Create log file with report files]  option, on request of the Service organisation.

1. On the control panel touch: [System]  → [Setup]  → [System configuration]  → [Logging and reports] .

   System configuration

2. Insert a USB device into a USB port of the control panel.

3. Touch [Create] in the [Create and export log file with report / trace files].

   

4. The log file is being created.

   

5. The last created log file is selected in the [Export log file] dialogue box.

   Export log file

6. Touch [OK] to export this log file to the USB device.

   Touch [Cancel] to download this log file at a later moment.

Export a log file to USB device from control panel

You can export a manually or automatically created log file to a USB device.

1. On the control panel touch: [System]  → [Setup]  → [System configuration]  → [Logging and reports] .

   NOTE

   You can also touch [System configuration] at the start screen of the control panel.

2. Insert a USB device into a USB port of the control panel.

3. Touch [Export].

   Export log file

4. Select the required log file.

   Select log file

5. Touch [OK] to export the log file to the USB device.

Create a log file from PRISMAremote Manager / PRISMAsync Remote Manager Classic

1. In the top right-hand menu, click [Support]  → [Create log file] .

   Support options

2. You are forwarded to the [Create log file with report / trace files] setting in the Settings Editor that belongs to the selected printer.

3. When requested, log in to the Settings Editor.

   Use the first two instructions of this topic how to create and download the log file.