Workflow: AREA creates a new issue

1

AREA

1. AREA creates an issue.

2. Issue is approved and sent to HQ.

   • Example:

     AREA = Canon New Zealand (CNZ).

   • Field issue with Application software.

Video: 001 AREA Create new issue

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2

HQ

1. HQ receives the issue.

2. HQ accepts the issue.

3. The urgency is filled in.

4. HQ escalation is sent to QA (Quality Assurance).

   • Example:

     HQ = Canon Australia.

Video: 002 HQ Receives (and escalates to QA)

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3

QA

1. QA (Quality Assurance) receives issue from HQ.

2. QA accepts the issue.

3. QA adapts the QA information.

4. QA select the counter measure location.

5. The issue is requested for approval by QA.

6. QA escalation is sent to Dev/Plant.

Video: 003 QA Receives (and escalates to Dev/Plant)

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4

Dev/Plant

1. Dev/Plant receives issue from QA.

2. Dev/Plant accepts the issue from QA.

3. Dev/Plant creates R&D tracking number.

   JIRA number in Poing/TFS number in Venlo).

R&D tracking number is used to trace the issue.

Video: 004 Dev/Plant receives issue and creates tracking number

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5

Dev/Plant

A solution is found.

1. Dev/Plant creates counter measurement release.

   Example: Hardware modification.

2. The issue is requested for approval by Dev/Plant.

3. Dev/Plant approves the issue.

4. Submit a reply to QA (Quality Assurance).

Video: 005 Dev/Plant Issue approval

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6

QA

1. QA receives a reply from Dev/Plant.

2. Check counter measure release.

3. Fill in and tick the Request Closure Simultaneously.

4. The solution is requested for approval.

5. QA approves the issue.

6. Submit a reply to HQ.

Video: 006 QA Reply received

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7

HQ

1. HQ receives a reply from QA.

2. Check the counter measure release.

3. Submit a reply to AREA.

Video: 007 HQ Reply received

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8

AREA

1. AREA receives a reply from HQ.

2. AREA fills in the reply type.

3. Submit a reply to HQ.

Video: 008 Area Reply received

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9

HQ

1. HQ receives a reply from AREA.

2. HQ fills in the reply type.

3. Submit a closure reply to QA.

Video: 009 HQ Reply received

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