It can happen that the output on PRISMAsync Print Server-driven printers is not according to the configured settings or does not have the expected print quality. The printer can also encounter an error that leads to a printer stop. This printer error can be related to a specific job or event.
When such problems occur more often, you can contact the Service organization to solve the problem. The Service organization uses log files or job files to analyze the problem.
This User guide uses the following terminology to indicate a print or printer problem.
A performance problem.
A print error.
A printer error.
In the print industry, many different performance problems can occur. The printer and finishing hardware, color and media management, inks or toner, media, and environmental circumstances all play a part in the print process. They must be in balance to realize output that meets your expectations.
In most circumstances, performance problems can be solved by color adjustments procedures, calibration procedures, changing the job media, or the use of settings to improve the print quality or the productivity.
Performance problems can be split up into three areas.
|
Performance areas |
Description |
|---|---|
|
Print, copy, or scan quality |
Quality of the output compared to the quality that was originally intended and according to the printer specifications. |
|
Job productivity |
The amount of output you can achieve according to your expectations and the printer specifications. For example, paper jams can reduce the job productivity. |
|
Finishing |
Way the copies or prints are finished or behave after the delivery in the output trays. For example, specific finishing devices can affect the toner or ink layer. |
When you are not able to solve a performance problem, you can manually create a log file or a file of the job so that the Service organization can analyze the problem. The log file option is available in the Settings Editor, in PRISMAsync Remote Manager and on the control panel. You can create a file of the last received job in the Settings Editor.
A print error is an error when the prints, copies or scans are not according to the job or printer settings. For example, when the job is not printed completely or a job with staples is not stapled. The printer does not automatically create a log file when a print error occurs. You must create and download the log file manually immediately after the job was finished.
IMPORTANT
To allow Service to analyze the print error, you must create and download the log file immediately after the job was finished.
A printer error can be caused by a specific job or event. There are two types of printer errors.
A printer error that is followed by a blue error screen. An error code is visible on the blue screen. A restart a needed to use the printer again. The printer automatically creates a log file when this printer error occurs.
A printer error that is indicated at the status area of the dashboard of the control panel. The error code is visible on the dashboard. When enabled, the printer automatically creates a log file when this printer error occurs.
IMPORTANT
You can download the automatically created log file for the Service organization and download the job that caused a printer error.