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Lines with missing colours followed by a large spot

Introduction

When the printed output shows lines with missing colours followed by a large spot, a droplet of ink blocks a number of printhead nozzles on the nozzle surface. The droplet increases until it falls off the printhead onto the media, causing a large spot.

The cause of this problem can be inadequate printhead maintenance, or the presence of paper fibres that block the printhead nozzles.

Step

Action

1

Stop printing for 30 seconds. Before the next print job starts, the system automatically cleans the printheads.

2

Check whether the problem is resolved by printing the printhead condition test print. If the problem persists, perform the Maintain printheads procedure on the printhead that shows the problem. Select [Level 2].

3

Check whether the problem is resolved by printing the printhead condition test print. If the problem persists, perform the Maintain printheads procedure on the printhead that shows the problem. Select [Level 3].

4

5

Check whether the problem is resolved by printing the printhead condition test print. If the problem persists, call your local Service Provider.