When the printed output shows lines with missing colors followed by a large spot, a droplet of ink blocks a number of printhead nozzles on the nozzle surface. The droplet increases until it falls off the printhead onto the media, causing a large spot.
The cause of this problem can be inadequate printhead maintenance, or the presence of paper fibers that block the printhead nozzles.
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Step |
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1 |
Stop printing for 30 seconds. Before the next print job starts, the system automatically cleans the printheads. |
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2 |
Check whether the problem is resolved by printing the printhead condition test print. If the problem persists, perform the Maintain printheads procedure on the printhead that shows the problem. Select [Level 2]. |
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3 |
Check whether the problem is resolved by printing the printhead condition test print. If the problem persists, perform the Maintain printheads procedure on the printhead that shows the problem. Select [Level 3]. |
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4 |
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5 |
Check whether the problem is resolved by printing the printhead condition test print. If the problem persists, call your local Service Provider. |