Customers submit orders to the print shop. An order can contain one or more jobs. A job can contain one or more files. The operator processes the orders using the [Order processing] application. Two different views are available to the operator: the [Order view] and the [Job view].
You can manage and process the orders in the order view.
The order view displays the list of orders on the left. Select an order to display list of jobs belonging to that order, the workflow steps and the order details.
You can add, edit and remove jobs from an order, on behalf of the customer, as long as the order is not accepted and the payment is not yet completed. You can cancel an order on behalf of the customer, as long as the order is not accepted.
You can manage and print the jobs in the job view.
The job view displays the list of jobs. The jobs are displayed without reference to the orders they belong to. Select a job to display the files and the job details.
You can add or remove files from a job, on behalf of the customer, as long as the order is not accepted and the payment is not yet completed. You can prepare the job. For example, you can preflight and page programme the merged document. And finally, you can print the job.
Ticket items are available at order level and at job level. At order level, the items define the commercial information. For example the order name, the delivery address, the billing information, etc. At job level, the items contain the requested settings and any remarks of the customer. A ticket item can be used at order level or at job level, but not at both levels. You can edit the ticket items both at order level and at job level.
The customer configures the ticket items before submitting the order. The operator can edit the ticket items that were defined by the customer. The operator also has a set of operator specific items available in the order view.
Some ticket items are used by the page programme application when you page programme the document. For example, [Orientation and binding edge]. These job ticket items are marked with a blue dot in the job ticket. Some ticket items are used by the printer when you print the document. For example, [1-sided or 2-sided]. These job ticket items are marked with a blue square. Some job ticket items are only valid for specific printers.
A small preview of the job is available in the job details dialogue.
NOTE
The system administrator defines which ticket items can be used by the page programme application and/or the printer.