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Troubleshooting - Fold job

Introduction

Sometimes an error message or warning appears. Use the troubleshooting solutions below to continue your job.

Unable to fold a job

Incompatible combinations

The system displays a message and prevents printing when:

  • [The selected media size cannot be folded.]: the selected media roll is wider than 36 inches.

  • [The selected media type cannot be folded.]: the media type cannot be folded.

The message is immediately displayed when you select a value that generates the incompatibility. A solution is proposed in the warning message. You have two options:

  • Accept the proposed change by clicking [OK]. The tile of the updated setting turns green and you can go on with the configuration.

  • Cancel the value that generated the incompatibility, and revert to the previous value.

Warning

The system displays a warning message but allows printing when the selected media and print settings do not allow the legend to be on top of the folded packet, [The legend will not be on top of the folded packet.] Change the settings to get the legend on top of the folded packet, or print it without the legend on top.