HQ and procedures

Introduction

This document gives an overview of the procedures in HQ (Head Quarters).

Overview

HQ

1. HQ receives the issue.

2. The urgency is filled in.

3. HQ escalation is sent to QA (Quality Assurance).

   Video: 2 HQ receives and escalates to QA

   Click "here" to visit the video.

HQ

1. HQ receives a reply from QA.

2. Check the counter measure release.

3. Submit a reply to AREA.

   Video: 7 HQ receives a reply and replies to AREA

   Click "here" to visit the video.

HQ

1. HQ receives a reply from AREA.

2. HQ fills in the reply type.

3. Submit a closure reply to QA.

   Video: 9 HQ Reply received

   Click "here" to visit the video.