The customer can create an email and attach one or more files to it. In the email, the customer can define the order. For example: 20 copies, booklet, and send a proof PDF before production starts. The customer sends the email to the print room.
The administrator configures if you can create an order from Office 365 and Microsoft Outlook. This functionality is supported for Windows operating systems only.
Open Microsoft Outlook or Office 365.
Select an email with attachments.
All attachments are added to the order. You cannot select a subset of the attachments.
Click button [Create order from email] in Microsoft Outlook or Office 365.
The [Order processing] opens. The order created from Microsoft Outlook or Office 365 can contain only one job.
You cannot select a server or a customer when you create a new job from Microsoft Outlook or Office 365.
Fill out the order ticket.
At order level, the items define the commercial information. For example the order name, the delivery address, the billing information, etc.
Mandatory ticket items are marked with a dot. You must fill in these mandatory items.
The following items are copied from the email into the order:
Email address
The first 3000 characters of the email message are added to the output settings in section [Job details].
Click [Add job].
The products available to the operator appear in the right-hand pane.
Select a product to create the job. The selected product determines the available file options and ticket items for the job.
The newly created job contains the attached files of the email.
If the new job contains multiple files, you must determine the order of the files.
Fill out the job ticket.
You can define the values for the available job ticket items. The job ticket contains the output settings, the number of copies, etc. The output settings determine how the job is produced. Use the information from the email to fill in the output settings.
Click [Submit].
The application automatically converts every non-PDF file into a PDF file. If the job contains multiple files, the PDF files are automatically merged into a single document. The order of the files determines how the files are merged.
The order and its job are created with [Communication state] = [New].