Troubleshoot the creation of an FTP external location (after an error message)

The user name or password is incorrect.

Check the remote user name and the password.

If the user name and password are correct, check the syntax of the external location name:

• - For a remote host user: <hostname>\<username> or <IP_address>\<username>

• For a domain user: <domainname>\<username>

The remote hostname cannot be resolved.

• Make sure the hostname is correct and valid.

• Make sure the printer is connected to the customer's network.

• Check the network settings of the printer in WebTools Express:

  Primary DNS suffix, Preferred DNS server, Subnet mask, Default Gateway

• Check with the System administrator if the DNS server can resolve the hostname to an IPv4 address

• If any of previously mentioned checks do not solve the problem, enter the remote host IPv4 address instead of the hostname.

Missing or incorrect path.

Make sure that the path syntax conforms to:

• hostname/share[/folder/...] or,

• <IP_address>/share[/folder/...]

The remote host could not be found.

• Make sure that the hostname or IP address is correctly typed.

• Make sure that the remote host is up and running and that it is connected to the network.

The remote host is not accessible.

• Check that the FTP protocol is enabled on the remote host.

• Check that the customer network security policy (firewall/switch) allows the FTP ports.

• For FTP destination: check that the FTP server uses the port 21.

The external location cannot be tested: the remote server has reached the maximum number of connections.

The external locations server has reached the maximum number of connections. Check with the System administrator or try again later.

The remote destination test is aborted, because the time-out period has expired.

Check that the Firewall on the FTP server workstation does not prevent the 'FTP passive mode' connection.

NOTE

To know more about the FTP passive mode connection, refer to the PlotWave-ColorWave Systems Security manual.

Example with FileZilla Server

The error message may appear after the installation of FileZilla Server. In order to allow the FileZilla Server application through the Windows Firewall, follow the next steps:

1. Open the Windows Firewall window.

2. Click 'Allow a program or feature through Windows Firewall'.

3. Click the 'Allow another app...' (or 'Allow another program...') button.

   A window named 'Add an app' (or 'Add a program') appears.

   NOTE

   Do NOT select 'FileZilla Server Interface' from the list.

4. Click the 'Browse...' button.

5. Locate the directory in which you installed FileZilla Server (normally C:\Program Files (x86)\FileZilla Server\).

6. Double click or select 'FileZilla server.exe'.

   IMPORTANT

   Make sure you do NOT select 'FileZilla Server Interface.exe'.

7. Click 'Open'.

   The 'Add an app' or 'Add a program' window displays again.

8. Scroll down the displayed list and select 'FileZilla server.exe'.

9. Click 'Add'.

   The Windows Firewall Allowed apps window displays again.

   Make sure that 'FileZilla server.exe' is added to the 'Allowed apps (or programs) and features' list.

   Make sure that it has a check mark in either the 'Private', or the 'Public', or the 'Domain' checkbox (depending on the type of network you want to access).

10. Click 'OK' to close the Windows Firewall window.

The specified path or URL does not exist on the remote host, or the folder name is misspelled.

• Check that the path to the destination folder has been correctly typed.

• Check that the destination folder exists on the remote host.

The specified user account has no 'write' permission on this location.

For scan-to-file, check that the remote user has "write" permissions on the remote share.

The external location is full.

Make some space available on the external location for the 'Scan to' operations.

The test of the external location cannot be performed: an internal error has occurred.

Restart the system and try again.