Download data log files

Introduction

When your local Service representative requests it, you can download the data log files of your printer via the settings editor.

Open the settings editor.
Click on [Support] → [Troubleshooting] .
Click on [Create log file with report / trace files]. A window opens.
NOTE
You have to log in as System administrator to change some settings. For more information, see Log in as a System administrator.
Click on the [Create or download log file with report / trace files] button. A ZIP file is created.

NOTE
The creation of the ZIP file can take quite some time, up to 30 minutes. You can click on [Ok] to close the window and click again on [Create or download log file with report / trace files] to check at any moment if the ZIP file is available.
The new file is added at the top of the list of files.
Click on the file to download.
Send the set of files to your local Service representative.