Each service logs information in a dedicated log file. You can use the log files to troubleshoot the configuration of PRISMAdirect.
Use the "PRISMAdirect software support" tool to collect and analyse logging information. Do:
Start the "PRISMAdirect software support" tool to collect the log files:
Click: "Start - Search - Apps - Software Support".
Analyse the log files.
Select tab "Logs" to start analysing the log files.
The following services are deployed on the PRISMAdirect server and/or web servers:
Print Automatic Processing Service
This service performs page counting, page preview generation, merge and native file conversion. It writes to log file "ProcessingService.log".
Print Job Data Dispatcher
This service uploads files during job submission and dispatches actions on jobs in the system to the Print Automatic Processing Service. It writes to log file "JobDataDispatcher.log".
Print Monitoring Service
This service handles notifications on changes (Orders/Files/Order status) from the JDF Framework and it caches data for the web client. It writes to the log files "MonitoringService.log", the "MonitoringWCF.log" and "LicenseState.log".
Print Import Service
This service imports orders from a local or remote file system, via hot folders. It writes to log file "ImportService.log".
Print Export Service
This service exports orders into archive files, into the configured export folder. It writes to log file "ExportService.log".
JDF Framework
This service handles user management and order storage on disk. It writes to log file "FW-OceJdfFramework-Trace.log".
Print JDF Service
This service imports orders from JDF/JMF endpoints. It writes to log file "JdfService.log".
Print Prepare Manager Service
This service performs the actions that involve PRISMA Core. For example, apply automation templates, VDP document and data source validation, etc. It writes to log file "PrepareManagerService.log".
Print CleanUp Service
This service removes files that are no longer needed. It writes to log file "CleanUpService.log".
Print Cost Manager Service
This service computes cost estimation, quotation and handles budget approval and operations on cost centres. It writes to the log files "CostManagerService.log" and "CostManagerWCF.log".
Print License Monitoring Service
This service checks the licence. It writes to log file "LicenseMonitoringService.log".
Print Machine Manager
This service handles the IIS configuration. It writes to log file "MachineManagerService.log".
Print ORS Service
This service handles the connection to Océ Remote Service. It writes to log file "ORSService.log".
Print Synchronization Service
This service runs only on the remote component "Web server". It handles the synchronisation of settings between the server and the remote web server. It writes to log file "SynchronizationService.log".
Print Uniflow Interface Service
This service handles the connection to uniFLOW. It writes to log file "UniflowInteropService.log".
Print CSVLog Service
This service is always disabled.
The following service is deployed on client PCs:
Print Bootstrap Service
This service synchronises the automation templates in PRISMAprepare with PRISMAdirect. It writes to the log files "Bootstrap.log" for the web bootstrap executable and "BootstrapService.log" for the Print Bootstrap Service.
The following service is deployed on all computers where PRISMA Core is installed:
PRISMAprepare ORS service
This service handles the connection between PRISMAprepare and Océ Remote Service.
The following table shows which services run on each component of PRISMAdirect:
|
Server |
Web server |
Client PC |
|---|---|---|
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