Dispatch

The [Package details] dialog appears when the customer has requested shipping.

1. Select a shipping provider and a pickup date for the package.
2. Click [New package] to define the type, value, measurements, etc of the package. You also have to select the delivery option.

   Click the button again to define the settings of another package.

3. Click [Calculate] to send the package details to the shipping provider.

   The shipping provider returns a price when the package details are correct. Or a message that details which settings need to be changed.

4. Click [OK] to confirm the shipment.

   Print the shipping label

   The shipping provider returns a tracking number and a shipping label that you can paste to the package. Click [Print shipping label] in the toolbar to print the shipping label.

   • Click [Print shipping label] - [Print] to print the shipping label on a printer available to PRISMAdirect.

   • Click [Print shipping label] - [Print locally] to print the shipping label on a printer available on your own computer.

   • Click [Print shipping label] - [Save to file] to save the shipping label as a PDF file. By default, the file is stored in the "Downloads" folder in your user profile folder on your computer.

The [Communication state] of the dispatched jobs becomes [Dispatched]. The dispatched jobs are marked with color: .

When all jobs of an order are dispatched, then the order state also becomes [Dispatched].

• In case the email cannot be sent, the following message is appended to the communication state: (The email was not sent).