Create log file

Use this option to create a log file. The ZIP file contains the trace file and several other files to analyse printer events or problems. Your Service organisation can request for this log file in case printer problems occur.

1. In the top right-hand menu, click [Support]  → [Create log file] .

   Support options

2. You go to the Settings Editor of the selected printer where you have to log in to access the option.

3. Click [Create or download log file with report / trace files] in the dialogue box.

4. Download the log file.

5. Store the log file on an external location.

6. Click [OK].