The ticket items use the item values as defined in the workspace [Product items]. However, you can use custom values for each ticket item used in a product. A ticket item can be placed in one or more views. For each view, you can configure different custom values for the item. The custom values are valid only in the selected view for the selected product. The views indicate what is visible for the operator and the owner of the job.
Select a product.
Click [Detailed product settings].
Select one of the available views.
The view [Web shop] is selected by default in pane [Detailed product settings].
Click the item to view its values.
Enable the [Use custom value] option. Now, you can edit the value of the item in section [Configuration].
You can define custom values for the item in section [Configuration]. The custom values cannot exceed the item values as defined in the workspace [Product items]. For example, if the job ticket item has a maximum value of 5, the setting at product level must be 5 or lower.
You can use all values of the item or a subset of the values.
You can change the default value.
It is recommended that you assign a neutral default value to the item: None, No, 0, False, [empty string].
Define the [Captions]. The caption is the displayed name of the item. You can use the characters: 'a. - z.', 'A. - Z.', '0. - 9.', '_' . Spaces are allowed for the caption.
The default language for the item is displayed in the top of section [Captions]. You can define a caption for each language. See procedure Manage the languages if you want to add or remove a language for an item.
You can define the tooltip in the text field on the right. The text field for the tooltip is colored yellow. You can define a tooltip for each language.
[Custom settings]
Define the permission to the item value of the ticket item:
|
Item |
Description |
|---|---|
|
[Value is read-only] |
The user cannot change the value of the item. |
|
[Value is editable] |
The user can change the value of the item. |
|
[Value is editable and required] |
The user must define the value of the item, otherwise the job cannot be processed. |
|
[Store value of job ticket item] |
Enable this option to store the submitted value of the item. The submitted value is stored per view per user. For example: The operator defines 30 minutes for item [Time to finish job]. Next time the operator starts to process a job, value '30 minutes' is filled in automatically for item [Time to finish job]. |
Click [OK].
The custom values are defined for the selected view for the selected product.
Click [Update] to save the changes to the product.
Click the [Publish] icon in the tab of workspace [Product and order editor] or [Web shop editor].
Publishing the changes to the PRISMAdirect server could take some time. The status bar indicates the progress.