Loading

What to do when the printer status is: [This printer used different authorization settings for:]

A synchronization error or problem that occurs at a printer is reported in PRISMAsync Remote Match, on the control panel of the printer and in PRISMAsync Remote Manager.

This printer status is shown when hotfolders are part of the synchronization. Then, at least one of the added hotfolders refers to an authorized user group that is not configured on this printer.

Configuration of the access to a hotfolder
Restrict access to a hotfolder to a user group

What to do

  • Align the hotfolder authorization settings of all cluster printers. Then, synchronize again.