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Troubleshooting for light-weight media

Introduction

When the optional light-weight media module is installed, you can print light-weight media. Next to the general troubleshooting, you have some additional troubleshooting related to the light-weight media module.

This section gives an overview of the possible errors related to the light-weight media module and the solutions to these errors.

NOTE

Only operators who received the special maintenance training are allowed to replace or clean parts and solve paper jams in the process units.

Overview of the possible machine errors

Table 1. Handle the machine errors

Error

Solution

Additional information

Maintenance required: Remove the sheets from the TTF

Follow the instructions on the control panel.

CAUTION

The TTF area can be hot.

The maintenance wizard appears. You need to have access rights to perform maintenance tasks.

In some cases you must remove the air guidance unit to remove sheets under this unit. You must visually check if you must remove the unit, the system cannot indicate if the removal is necessary.

NOTE

Only trained operators are allowed to perform maintenance tasks.

Maintenance required: Replace the air filters.

Follow the instructions on the control panel.

The maintenance wizard appears. You need to have access rights to perform maintenance tasks.

NOTE

Only trained operators are allowed to perform maintenance tasks.

Troubleshooting for the light-weight media module

Problem

Solution

Frequent paper jam at the air guidance unit.

  • Check the air filter of the light-weight media module.

    When needed, replace the filter.

  • Check the air infrastructure and the connection to the machine.

MORPE before the job.

  • Check the valve of the air infrastructure and the connection to the machine.

Frequent paper jams in the paper input modules.

  • Check the stack of sheets in the paper tray.

Check the filter of the light-weight media module

NOTE

Only trained operators are allowed to perform maintenance tasks.

Action

1

You can only check the filter when the system is printing or when the system indicates that you should check the air filters. This is indicated by the orange maintenance icon.

When the system is not printing or the system is not performing the maintenance task described below, the indicator of the filter is green, independently of the status of the filter.

2

Check the indicator of the filter of the light-weight media module at the rear side of the machine.

You can check the indicator when the maintenance icon is orange but you can also check the indicator when the maintenance indicator is not displayed.

  • Maintenance icon is orange:

    1. When the maintenance icon is orange, go to the maintenance task [Check the status of the air filters].

    2. Start the maintenance task.

    3. Check the indicator at the rear side of the machine.

      • When the indicator is green, do not replace the filter.

      • When the indicator is red, replace all 4 filters.

    4. Answer the question about the replacement of the air filters.

  • Maintenance icon is not displayed:

    1. Make sure that the system is printing, otherwise the indicator is green, independently of the status of the filter.

    2. Check the indicator at the rear side of the machine.

      • When the indicator is green, do not replace the filter.

      • When the indicator is red, replace all 4 filters.

        See below.

Replace the filter of the light-weight media module

NOTE

Only trained operators are allowed to perform maintenance tasks.

Action

1

Move the handle up to shut off the incoming air.

2

Remove the upper cover of the filter unit.

  1. Remove the two screws.

  2. Remove the upper cover.

3

Remove all 4 filters.

  1. Push the blue locking down.

  2. Rotate the cover clockwise about 30°.

    You must use force.

  3. Pull the cover downwards.

  4. Remove the filter.

4

Install 4 new filters.

  1. Install the new filter.

  2. Install the cover upwards.

  3. Rotate the cover anticlockwise about 30°.

    You must use force.

  4. Push the blue locking up.

5

Install the upper cover of the filter unit.

6

Move the handle down to switch on the incoming air.