Recover password

If you have lost your password, you can define a new password via a password recovery email. The email with the link to define a new password is sent to the email address associated with your user account. Activate the link within four hours after your received the email.

IMPORTANT

Ensure that your email address is part of your user account settings. Otherwise, the password must be changed in the PRISMAsync user account settings. In case you do not have the rights to access the user settings, you need to provide your password.

NOTE

This recovery instruction does not apply to the password of a domain user account and the factory defined system administrator account.

Recover password from control panel

1. Go the control panel.

2. Enter your username and do not enter a password.

3. Press [OK].

   

4. Touch [Forgot password?].

Recover password from Settings Editor or Remote Manager

1. Click [Recover password] on the login panel.

   

2. Click [OK].