You have submitted an order.
Your order can be accepted directly, or the operator can request you to change the order before the order can be produced. When the operator requests you to change the order, the [Order status] becomes [Request for job change].
For example:
You have requested [Binding] = [Spiral bind] for the document. The operator can only staple the document.
You have submitted a password protected file. The operator cannot open this file.
The print room operator did preflight the file(s) of your order.
The preflight operation checks if any rules are violated in the PDF file(s). The preflight report is available in the order. The preflight report shows a summary of the problems that have been found. You have to fix any problems with severity 'Error' manually in the concerning PDF file.
The operator requests you to change the selected cost centre.
When payment is not required, you can change and update the order. When payment is required, you have paid the order when you submitted the order. When the operator requests you to change the order, the value of the payment is refunded to you. When you have changed the order, you must pay for the updated order. The order is submitted regardless if the payment fails or is successful.
After you have submitted the changed order, the operator accepts the order.
Go to section [My orders].
Go to the order with [Order status] = [Request for job change].
Click the order to open the order.
The order form and the jobs of the order are shown.
Change the order according to the remarks of the operator.
For example, the operator requests that you solve the issues found by the preflight operation. Go to the concerning job and open the preflight report for the concerning file. The [Preflight report] icon appears when you hover the mouse pointer over the file of the job.
Submit the order.
When payment is not required:
Click [Update].
The changed order is sent to the print room.
When payment is required:
Click [Pay & update].
A new browser window will be opened. You can pay your order in the new browser window. The new browser window is the original form of the payment provider.
The system administrator defines which payment provider is available for the product.
Follow the instructions of the payment provider.
The application notifies you about the status of your payment. The status can be:
[Thank you for your payment. Your transaction has been completed.]
The payment is successful. The changed order is sent to the print room.
[The payment for your order has failed.]
The payment has failed. The changed order is sent to the print room. Try again to pay your order after your payment failed
The [Order status] becomes [Job is changed].