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Change a job

Change the job ticket

You can edit the ticket items both at order level and at job level.

  1. To view or edit the job ticket, you have to select the [Job view], then select a job. You can also select the [Order view], then select an order. The list of jobs that belong to the order and the order ticket items become available. When you click a job, the ticket items at job level and the files of the job become available.

  2. Change the ticket items of the order. For example, a customer has entered '[Copies] 4', but the number of copies must be 7. You can change the [Copies] item and handle the job according to the new value.

  3. You can select one media per job. One job cannot contain multiple media. However, when PRISMAprepare is installed, you can select the job and click [Page programming]. In PRISMAprepare, you can assign multiple media to the job. Then, you can select a printer and print the job in PRISMAprepare.

  4. Click outside the pane that shows the ticket items to save your changes.

Add a file to a job

The system administrator defines if you can change the files of a job on behalf of the customer. See option [Allow the operator to change the files of jobs] in the [Configuration] workspace.

  1. Select the job that you want to change.

  2. Click the '+' icon in the [Files] dialog to add a file.

    NOTE

    You cannot add a file when the product contains a fixed document. The fixed document is added to the product by the system administrator.

    The system administrator can enable option [Allow the operator to change the files of jobs] in the [Configuration] workspace. Then, you can add or change the content of a product that contains a fixed document.

  3. Select which type of file you want to add.

    Type of file

    Actions

    [Digital file]

    Browse to the file and click [Open]. You can also drag and drop files into the [Files] area.

    You can add different kinds of files to your job. The system administrator defines which kinds of files you can add and which file sources you can browse to in order to add files.

    For each allowed file type, an application must be available to the operator that can open the file type. An error message will appear when you select a non-supported file type.

    • For each PDF file:

      The automatic color detection calculates the number of color pages, and the number of black and white pages. The icon appears when you hover the mouse pointer over the file.

    • For each non-PDF file:

      Click the icon displayed below to manually set the number of color pages, and the number of black and white pages. The icon appears when you hover the mouse pointer over the file.

    The application can estimate the cost of the job based on the number of color pages, the number of B&W pages, and the information from the job ticket.

    [Paper original]

    Type a name for the file. You can submit a job without an attached file. Only a job ticket is submitted. The customer can send the paper original to the print room, for example via the internal mail.

    Option [Paper original] is also used for copy jobs. For accounting reasons such copy jobs can be added to a print job.

    [Other digital file]

    Type a name for the file. You can submit a job without an attached file. Only a job ticket is submitted. This option can be used when the digital file cannot be added to the job yet. For example, a digital file on a CD.

    The customer can send the other digital file to the print room, for example via the internal mail.

    NOTE

    You can click the pencil icon to edit a file. The file is opened in the appropriate application. You cannot edit the file if no application is associated with the file type.

  4. Your changes are automatically saved.

    The application automatically converts every non-PDF file into a PDF file.

    If the job contains multiple files, the PDF files are automatically merged into a single document. The order of the files determines how the files are merged. You can drag a file to the correct position.

Additional actions

Description

Change the order of the files

  1. Select the job that you want to change.

  2. You can drag a file to the correct position.

Replace a file in a job

  1. Select the job that you want to change.

  2. Click the [Replace] icon. The icon appears when you hover the mouse pointer over the file.

  3. Browse to the file that you want to attach to the job.

  4. Click the [Open] button.

    The selected file is replaced by the new file.

Delete a file from a job

A job must contain at least one file. The [Delete file] icon appears when the job contains more than one file.

  1. Select the job that you want to change.

  2. Click the [Delete file] icon. The icon appears when you hover the mouse pointer over the file.

  3. Confirm that you want to delete the file.

    The file is deleted from the job.

View the files or the merged document

If the job contains multiple files, the PDF files are automatically merged into a single document. The order of the files determines how the files are merged. The merged document is the PDF file in the top of section [Files]. The files of the merged document are indented.

  1. Select a job.

    • Click the view icon to view the merged document. The icon appears when you hover the mouse pointer over the merged document. The view icon is unavailable when the conversion or the merging of the files failed.

    • Click the view icon to view a file. The icon appears when you hover the mouse pointer over a file.

Parent topic:
Manage the jobs
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