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Load a media roll

Before you begin

Before you load a roll on the printer, make sure your media is enabled.

IMPORTANT

  • Do not use dented media rolls to prevent damage to the printheads.

  • Do not open the media drawer during the print process.

  • Do not open more than one media drawer at the same time to prevent overbalance of the printer.

CAUTION

Watch your fingers when you handle the media roll.

Procedure

  1. When the media roll selected for a print job is empty, the user panel displays a media request.
  2. NOTE

    From this point you can also follow the video instruction. After that, proceed with step number 11.

    https://vimeo.com/260765595
    Pull firmly to open the media drawer.
  3. Place the new media roll on the roll loading station.
  4. Pull (1) the handle of the roll holder locking mechanism toward you.

    Slide (2) the roll holder into the right side of the core of the new media roll.

  5. Align the roll on the roll holder. Place it on the corresponding media size, with the help of the width indicator. Release the handle of the locking mechanism.
  6. Use a knife to carefully cut through the sticker on the media roll.
    IMPORTANT

    Attention: Do not remove the sticker, because the remaining glue can cause a paper jam.

  7. Use both hands (as indicated) to place the media roll in the media drawer.
  8. Use both hands to turn the media roll backwards (1) until the media flap has passed the metal paper guide.
  9. Use both hands to slide the media under the metal paper guide (2) until the media is transported automatically.
  10. Close the media drawer. The user panel displays the message that new media is detected.
    NOTE

    Do not open the media drawer during loading.

  11. On the user panel select the correct media type.

    The default media type is the media type that was on the roll that you have replaced.

  12. To cut clean the new media roll and remove the remaining glue of the sticker tap on [Long strip] and then on [OK].
  13. In most cases the printer automatically detects the size of the new media roll. Only when the printer cannot identify the roll size unambiguously, you must select the correct size manually and tap on [OK].
Parent topic:
Media handling
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