Troubleshoot the mail server configuration

Introduction

Follow the procedure below to troubleshoot any mail server configuration problems.

When in the settings editor, under [Configuration] → [Connectivity] , you click on [Connection test] and the result is not [Ok].

Error	Troubleshoot
[Hostname not found]	Hostname or IP address is incorrect. Check the hostname and IP address and fill it in correctly. If you are not sure ask your IT administrator.
[Transfer aborted]	Check if the connection with the mail server is secure or not. Check the type of connection and fill it in correctly. The trusted certificates of the mail server are not imported in the controller. Import the certificates. For more information, see Import a trusted certificate.

If you cannot solve the problem ask you IT administrator for help.