A customer has submitted an order. You can request the customer to change the order. For example, the new order contains a file which is password protected. You can also request changes to the job ticket.
It is recommended that the [Job is paid] column be displayed. This column allows you to determine if a customer has paid for a submitted order.
The [Communication state] of the order and its jobs is [New]. The order and its jobs are marked with color: 
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The [Communication state] of the order and the job that must be changed becomes [Request for change]. The order and the job that must be changed are marked with color: 
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[The customer has already paid the order. When you request that the customer change the order, the value of the payment is automatically refunded to the customer. Do you want to continue?]
Click the [OK] button to refund the value of the payment to the customer. If the automatic refund fails, you must refund the customer manually.
Click the [Cancel] button to refund the customer manually.
It is recommended that you wait until the customer has changed the order. The customer pays for the changed order when the customer submits the changed order. Optionally, you can click the [OK] button in the [I do not wait for the response of the customer.] message. Then, you can continue with the next step of the workflow.
The [Communication state] of the order and the job that are changed becomes [Job is changed]. The order and the job that are changed are marked with color: 
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